Transactional vs. Relational

Picture of Zoom+care in Portland, Oregon

A determination that a leader often needs to make quickly is whether the person walking in the door is interested in a transactional moment or a relational moment. Getting the answer right can mean the difference between a satisfied employee and a frustrated employee. Over the long haul, it is a demonstration of your level of emotional intelligence. I recently had an experience where my desire for a transactional experience was fully grasped and it came in an unusual setting… To hear the whole story, watch this short clip at my LinkedIn page.